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frequently asked questions
glossary of internet terms
In the future I'd like a FAQ forum, so here we go for starters.
What is web hosting and why do I need it? [top]
When you type in a domain name you generally then see a set of pages making
up a web site. Originally these pages would have been constructed by someone
slogging away on their computer. Once their creator is happy with the
site he then needs a computer that is continually connected to the Internet
so that anyone from anywhere can see the site at any time. This is the
web space and the site is hosted on that computer. We provide that web
space so you can "publish" your web site for al the world to
How do I get hosting? [top]
If you already have a domain name and just require the web space fill
out the form after visiting our hosting page.
What does the basic package consist of? [top]
The package consists of the features listed on the hosting page. As well
as the "hardware" you also get an assurance that we will be
help with any specific web related problem you may have, provided it is
within our knowledge!
How do I pay? [top]
You can purchase hosting through the online form at the end using your
credit card - this is completely secure and handled by WorldPay, a reputable
merchant service- (WebsAlive do not receive details of your credit card
this way, only WorldPay and the actioning bank) or we will accept cheques.
Does your hosting carry your banners or adverts on my web pages? [top]
No, none whatsoever - when you buy hosting hosting from WebsAlive that
web space will only show whatever you put there.
What if I have a domain name I bought elsewhere and want hosting from
No problem, place your order and we will contact you right away with instructions
on how to move the domain from your current host or domain holder.
How much web space do I get and what is a MB? [top]
A MB is a megabyte which is a measure of computer space. You get a limited
amount of web space with all hosting packages which means as well as your
web site, you can also store data on the server if you wish.
How long before my web space is active? [top]
The FTP details will be with you within a couple of hours normally. Usually
it can take a day or two for the domain name to associate with the web
space and then you are up and running!!
Can I cancel Hosting? [top]
If you wish to cancel hosting this can be done if notified in writing
but one month must have elapsed since ordering the hosting. Your money
will be refunded less however many months the hosting had been active
and less the cost of any outstanding charges.
What is a Control Panel? [top]
The Control Panel is a page you would log on to and can change email rules,
add POP boxes, autoresponders and manage databases amonst other facilities
- this is useful if you intend to perform a lot of configurations of this
kind. Changes made from the control panel are also instant.
What is FTP? [top]
FTP stands for File Transfer Protocol and is something novice webmasters
sometimes struggle with in the beginning. FTP allows the transfer of your
web pages and images from your computer to your web space. There is help
in the members section.
What is CGI? [top]
CGI stands for Common Gateway Interface. When you fill out a form on a
web site and get a "thanks, we'll be in touch" page afterwards,
this has been due to a cgi script. CGI scripts also run counters (devices
for measuring the amount of visitors you get to a site), guestbooks, domain
name searches! and a huge number of other features you see on the web.
What is Server Side Scripting?
Very similar to CGI, PHP, ASP and Java are examples of Server Side scripts. They Run before the web page is sent out from the server to the requesting browser. PHP is the one I use most. Depending on the parameters sent to the script, the page seen by the browser can be different for each user.
What is email forwarding? [top]
If you buy www.yourdomain.com email forwarding allows you to have as many
email addresses as you wish for that domain. So that means you can have
email@example.com, firstname.lastname@example.org, email@example.com, firstname.lastname@example.org,
in fact, as many of those addresses as you wish. And they can all be forwarded
to an email accent of your choice. So if your email address is blob@Freeserve.co.uk
or email@example.com any email to those addresses above will land in your
Freeserve or hotmail email account.
What is a POP box? [top]
This allows you greater control over email - for instance if you wanted
any mail to firstname.lastname@example.org to only go to email@example.com then
a POP box allows this to be set up.
What is an Autoresponder? [top]
An autoresponder automatically sends a message back to the sender of the
incoming message to your POP box - say for example you were on holiday,
the autoresponder could be set to send the message - "thanks very
much for your enquiry - I am away from the office at present but will
deal with your enquiry on my return" - back to the sender of each
message it recieves.
What are PHP and Perl [top]
These are all various forms of web page authoring or ways to get things
to happen on your site. They are more advanced than basic web page writing
but if you are going to learn any of them or have your site designed by
an agency they are important to have as available.
What is a subdomain? [top]
Sometimes you will have seen a domain name like http://control.WebsAlivewebhosting.com
this is a web site within a web site. You simply add a word or words before
the main domain name, put a dot and you have another website complete
with its own features, email and more. This is handy if you intend to
have members areas or various departments to your site. Sub domains are
free but we do have to set them up so you have to let us know what you
What is DNS? [top]
DNS are what a web domain name attaches to and shows the web site within
that web space. A domain name requires these to function. If you were
to move a web site from one host to another then you need to tell the
old host the new DNS - they then attach the new DNS to the domain name
and a short time later the web site will show at its new web space.
What is an IPS Tag? [top]
An IPS tag identifies who has control of the domain, if you want your
new host to be able to modify the details of the domain - contact and
technical contacts etc., then the control of the domain must be changed
along with the DNS.
If I get stuck will you help? [top]
No problem, the only time we won't help is if we can't! There is also
a great deal of help accessible from the control panel.
Can I add further features to the space and at what cost? [top]
Yes - Secure transfer for the sending of sensitive data via a form is
available at very reasonable cost. Just email us with your domain details
requesting any of these and we will set them up.
If I get lots of visitors will I have to pay more? [top]
Bandwidth is the amount of accrued data transferred between your web site
and the sites visitors - 500MB is ample for just about every web site
- should you exceed this limit by a small amount every so often you will
not incur any penalties. Additional bandwidth can be purchased. Should
your site become a large drain on our resources we do reserve the right
to suspend your account until a suitable solution is reached.
Can you help if my site is a success and I need advice? [top]
If you launch what was initially a small site but it takes off unexpectedly
and would like help with quickly upgrading the design or want to know
what your site may need to help make it more efficient - just let us know!
What about promoting my web site? [top]
We can help with web promotion with everything from advice on advertising
and we also offer search engine promotion packages - contact us for details.
Can you build my web site? [top]
Yes we can. We can take on anything from a simple brochure site to a full
blown e-commerce enabled shopping site and everything in-between. We are
more than happy to discuss your needs starting with an informal, no obligation
chat. Please contact us for more details.
How can I contact you? [top]
Just use any of the methods on the contact page - email, snail mail or
Can I have IMAP & POP accounts?
What if I can't get the outgoing mail server info from my